Trading conditions

At Tryk På Skolen, we want you to feel safe when shopping.

About the company

Address:

Press School

Arrowhead 12

9900 Frederikshavn

Denmark

CVR. 38687956

Owner: Katrine Bagnkop, kab@trykpaaskolen.dk

Payment

TRYK PÅ SKOLEN receives payment by payment card or via EAN number. All amounts on the webshop are in Danish kroner and excl. VAT.

As soon as we have your order, you will receive an order confirmation. If you have any questions or changes to this, please contact us as soon as possible at info@trykpaaskolen.dk.

If you pay with an EAN number, the invoice will be sent when your order has been placed. Payment must be made no later than 8 net days after receipt of the invoice.

When paying with an EAN number, please send the EAN number to info@trykpaaskolen.dk after ordering goods.

Design

All our designs are made per order – i.e. we do not mass produce. This is to be able to make unique products especially for you and to take care of the environment and not overproduce.

Press The school is happy to make special designs. However, this presupposes that there has previously been a dialogue about the price between the customer and Tryk På Skolen. If there is agreement that the price is in order and the customer has indicated that the price and the design proposal are in accordance with the customer's needs, Tryk På Skolen begins the design process.

If the customer still does not wish to buy prepared designs, the customer will be invoiced for the working time for preparing the design, which is NOK 800 ex VAT per hour.

Tryk På Skolen reserves all rights to forwarded designs prepared by Tryk På Skolen, and will charge a design fee of NOK 2495 ex. VAT per design.

Delivery and installation

The production time is approx. 7 – 14 working days. Sheets, floor foil with laminate approx. 14 working days.

Special orders require a little more dialogue between us and you, but when your product is sent to the press, the delivery time is the same as for standard products.

The freight is NOK 95 for orders under 10 kg. Above this, a freight price will be calculated separately.

As a starting point, Tryk På Skolen does not mount our designs. This is so that you have the opportunity to assess whether you yourself have the necessary skills to carry out the installation, and therefore ensure that you are not paying for a service you do not need.

If you need help with installation, contact us for a non-binding installation offer.

See our installation instructions here .

In the case of larger lots, additional charges may apply for shipping. For delivery outside Denmark contact us for shipping prices.

Right of complaint

There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material and / or manufacturing. In the event of a complaint, relevant image material is sent to Tryk På Skolen.

If the item is forwarded from the customer to a third party, the item is checked before dispatch, so that any errors can be reported directly back to Tryk På Skolen.

The complaint does not apply to errors in handling or damage caused by incorrect operation and maintenance of the product / service. We recommend that you refer to the installation instructions and familiarize yourself with them carefully.

For warranty and long shelf life follow these guidelines:

  • Make the area around the foil shoe-free

  • Avoid larger washing machines

  • Avoid dirt under and on the foil products

  • Avoid placing foil in areas with high foot traffic

TRYK PÅ SKOLEN will, in accordance with our trading conditions, cover return costs to a reasonable extent.

Upon return

Inquiries should be directed to and complaints should be sent to:

PRESS THE SCHOOL

Danmarksgade 29

9900 Frederikshavn

42 74 94 54

info@trykpaaskolen.dk

We do not accept packages sent by cash on delivery.

Refund

If a refund has been agreed in accordance with our trading conditions, please send your bank details so that we can transfer the agreed amount.

Right of withdrawal

There is a 14-day full right of return in accordance with our trading conditions. The period is calculated from the day you receive the order.

Return costs are your own responsibility.

Cancellations must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation.

The notice must be given by mail at info@trykpaaskolen.dk. In the message, you must make us clearly aware that you wish to exercise your right of withdrawal.

The condition of the item when you send it back

You are only liable for any deterioration in the value of the product which is due to handling (e.g. attempted assembly) other than what is necessary to determine the product's nature, properties and the way it functions. In other words – you can try the product in the same way as if you tried it in a physical store.

If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.

In order to receive the entire purchase amount back, you must therefore do the same as you can in a physical store. You may test the item, but not actually use it.

Appeal options - overview and links:

If you have a complaint about a product bought in our Webshop, you can send a complaint to:

The Danish Competition and Consumer Authority's Center for Complaint Resolution

Carl Jacobsens Vej 35

2500 Valby

Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/

If you submit a complaint here, you must provide our e-mail address:

info@trykpaaskolen.dk